Complaint procedure

 

Procedure Statement:

As a registered childminder, I aim to work in close partnership with all parents, to meet the needs of their children.

 

 

Procedure:

 

If there is any aspect of my service you are not happy with, please bring it to my attention and I will make every effort to resolve the issue, through frank and open discussion. You can put the complaint to me verbally or, if you prefer, formally in writing, or by email.

It is a condition of my registration to investigate all written complaints. I will notify the complainant of the outcome within 20 days of the receipt of the complaint.

I will keep a written record of all complaints and their outcome for at least two years.

I will maintain confidentiality, but will provide CIW, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.

I will record the following information:

The name of the person making the complaint.

The nature of the complaint.

The date and time of the complaint.

Any action taken in response to the complaint.

The outcome of the complaint investigation (for example, ways the service has improved).

Details of the information and findings that were given to the person making the complaint, including any action taken.

 

If the complaint cannot be resolved, or if the complaint is of a serious nature and you feel you cannot discuss it with me, you should contact  CIW on 0300 7900 126

 

If you feel that you are unable to talk to me or that after talking the matter remains unresolved, then for impartial advice you can talk in confidence to:

The PACEY Information Line on 0800 169 4486

The Early Years Childminding Team on 0208 464 9037